STORE POLICIES

Customer Care

JSG Displays' main objective is to ensure complete customer satisfaction with your purchase. We take great pride in the quality of our products and offer exceptional customer service to maintain a positive relationship with you, the customer. If you are not satisfied with your purchase or are having technical issues with a product, please follow the policy instructions detailed below and we will be happy to accept a return, exchange or repair any of the products you have purchased.

Warning: Please check your state and local laws before installing your products. Every state has different policies and procedures in place regarding aftermarket vehicle accessories. JSG Displays  is not responsible for any fines that you may receive while using your kit. All products are designed for off road use only.

Exchanges

• After 30 days from the date of delivery, all sales are final.

• Exchanges will only be permitted if JSG Displays is contacted within 30 days of the delivery date.

• Any package that is being exchanged MUST have an RMA number attached to it. Packages that are received without an RMA number will be refused upon delivery to our warehouse, and will be sent back to you. RMA numbers can be obtained by contacting our customer support, and are only valid for 15 days from the issue date.

• When exchanging products, all merchandise must be in NEW condition in the original packaging and contain all accessories and instructions manuals. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.

• You are responsible for ALL shipping charges and/or price differences when exchanging an item.

Returns

• After 30 days from the date of delivery, all sales are final.

• Returns will only be permitted if JSG Displays is contacted within 30 days of the delivery date.

• Any package that is being returned MUST have an RMA number attached to it. Packages that are received without an RMA number will be refused upon delivery to our warehouse, and will be sent back to you. RMA numbers can be obtained by contacting our customer support, and are only valid for 15 days from the issue date.

• When returning any product, all merchandise must be in NEW condition in the original packaging and contain all accessories and instructions manuals. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.

• Your refund will be in the form of your original payment and may take up to 7 days to process once we receive the product. Once the refund is submitted it can take 7 to 10 business to appear back into your account or applied to your credit card.

Duplicate Orders

• If you accidentally place a duplicate order and it has not been shipped, you will receive a full refund.

• In the event you place a duplicate order and the items are shipped, you will receive an RMA number to return the item once you receive it. You are responsible for returning the duplicate item/items, at which point, you will be issued a full refund on the items, less any shipping paid by you when the order was placed. If you refuse the package your refund will be less any fees we are charged for the returning of the package.

Order Cancellation

• If any order needs to be cancelled, you must call us immediately at
  1-910-315-2657.

• Your order can only be cancelled prior to it leaving the warehouse.

• If your order is shipped prior to us being notified, the order is subject to all previously stated return policies.

• We are not responsible for email cancellation requests that are received after your order has been shipped.

• The only acceptable cancellation method is to call and notify us immediately.

Changing Your Order

• If you wish to change an item on your order please call us immediately at 1-910-315-2657 to request the change.

• This is the only acceptable method to request a change to your order. Orders can only be changed prior to leaving our warehouse.

• If an order has already been shipped, you may request an RMA number to send the product back for an exchange.

• You will then be responsible for any and all related shipping charges.

Sales Tax

If your order is shipping to a state which requires us to collect sales tax, local sales tax will be automatically calculated during check out. To obtain estimated sales tax, please use the Estimate Shipping & Tax feature located in Your Shopping Cart. After providing your state and zip code you will need to select your shipping method to view the estimated tax.

Payment Methods